By ordering either by email or phone you are agreeing to Scoff’s terms and conditions of sale, which apply to all 0rders.
When ordering with Scoff we need your Contact Details: name, telephone number, & email address. So we can confirm your order & supply important product and delivery information.
Order confirmation for both phone and email orders will be sent by email.
We do not hold your payment details from any previous orders. Therefore, each purchase will require new payment details.
The price of goods charged shall be as quoted at the time you confirm your order with us.
The prices of goods do not include the delivery charge (if applicable).
We reserve the right to restrict deliveries in certain areas, and this includes the right to withdraw the service altogether, depending on circumstances.
If there is no-one to receive the delivery, it shall be left at the delivery address and will be chargeable to you, the customer. We shall attempt to contact you prior to the driver leaving a failed delivery, but we can't guarantee we shall be able to get hold of you.
Food Storage & Preparation - It is the customer’s responsibility to follow storage and preparation instructions given with EACH item of an order. Keep fresh food properly refrigerated until required for meal preparation. Scoff is not responsible for any deterioration of food due to poor customer storage. It is the customer’s responsibility to follow food preparation guidelines closely.
Food Allergies - We will specify in the menus where nuts are included, but you should be aware that all the dishes will be prepared in an environment where nuts are present.
Cancelling an Order - We completely understand that over the next few weeks, you may need to cancel your booking due to health or travel restrictions. In order for us to give you a refund (minus your non-refundable deposit), we require a minimum of two weeks notice prior to your delivery date. After this date your payment is non-refundable.
What if I’m not happy with my food? If you are unsatisfied with any of the items in your order, please call us. As we sell perishable goods, we ask that customers inspect the food once delivered. We shall be happy to refund any item that does not meet our quality standards. If we have sent you an incorrect item, please notify us as soon as possible.
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